This type of formatting error results in an email that reads like spam because of incorrect numerics and misplaced information. When you use MS Word to draft and format your template email and merge it with data stored in MS Excel, you may face formatting errors with numerical values. The three factors we just discussed can result in multiple complications: Incorrect Numerical Formatting in MS Word Is your Word mail merge not working with Excel? Mail Merge Not Working? Here Are the Most Common Problems You may also face trouble with adding or sending attachments.Īnother possible issue is using an outdated version of Office 365 to draft and format your emails. If you do, you could end up with delivery or formatting issues. Don’t mix up the HTML and plain text formatting. Or, you could be using the wrong email settings for sending mail-merged emails. That’s why it’s important to go over your placeholders and double-check for accuracy before you hit that send button. Mismatched formatting in the data source and merge field will also lead to unintended results and errors. If your placeholders have the wrong data, you will end up with a botched email. Mismatched, missing, or erroneous placeholders or merge fields can also result in mail merge not working Office 365. Protected documents containing mail merge data can also be the root of your problem. If your data source is incorrectly formatted and has spaces, punctuations, or special characters, you will face problems with mail merge. You can use the mail merge feature on Windows and Mac, but your main data source could vary from an Excel spreadsheet and Access database to an Outlook/Apple contact list, a Word file, a CSV file, or any other database. Your mail merge may not be working as it should because of: Messed-Up Data Sources ![]() If you’re wondering why mail merge is not working, the answer can be attributed to several causes that are specific to the Office 365 app you’re using. Unfortunately, each of these applications comes with potential problems during mail merge. It can even be used with Gmail and Outlook. Therefore, it’s compatible with Word, Excel, Publisher, and more. Mail merge is a feature that can be used with a whole suite of applications from Office 365. Today, we will look at the most common problems that most mail merge users face, discuss solutions, and even suggest an alternative to Gmail mail merge when sending bulk emails.īefore all else, you need to understand the issue behind your problem. So, if you’re wondering, “Why is my mail merge not working?” or “Why is my mail merge not sending emails?” then this article is for you. You can face issues with formatting, spacing, editing, adding/deleting data, and more. ![]() Although mail merge is one of the most practical features offered by Microsoft for sending customized bulk emails, it isn’t perfect.
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